Terms and Conditions

RETURN POLICY:

This return policy applies to all products purchased through ZOJE Active. Our Return Policy forms part of, and must be read in conjunction with, our Terms and Conditions, Privacy Policy and Shipping Policy.   We reserve the right to change this Return Policy at any time.


By making a purchase through the website you declare and agree to be bound by the conditions described below.  Our Refund Policy does not affect your statutory rights.


The Shipping fee will be visible in the final step of your process and are based on the weight of your order.


Free Shipping in the US on orders over $150.00

  • We don’t offer exchanges, only store credit and we only accept Returns 14 days of the date the order was delivered.

  • Products must be returned unworn, unwashed, in their original condition, original packaging, and with ALL tags attached.  Please include the original order packing slip in your return package.  Returns cannot be combined with multiple orders.

  • We reserve the right to refuse Returns that show signs of wear or do not meet the above ZOJE standards.

  • Products marked FINAL SALE cannot be returned.

  • Return shipping and any reverse duties are the responsibility of the customer.

  • If the tag is removed under any circumstance the product is considered VOID.  All Shipping cost will be subject to the customer to fulfil.


PACKAGING

Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return to our facility.


STORE CREDITS

  • Once your return is received and inspected, we will notify you if your return is accepted or declined.  This process can take up to 5 business days from the date your return tracking shows DELIVERED.
  • If your return is accepted, your refund will be processed and applied to the original method pf payment.

  • Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times of financial organizations.

SHIPPING FEES

  • All Shipping cost are based on the weight and volume and is given at checkout.

  • Outbound Shipping fees from the original order will not be reimbursed.
  • Customer is responsible for returning shipping and may ship back the item using the carrier of his/her choice.

DEFECTIVE OR DAMAGED PRODUCTS

  • If you believe your package is defective or damaged in Shipping, we require that you contact us within 24 hours of delivery with a picture of the issue/product (s).

  • We will issue a pre-paid return Shipping label for you to return the item to our warehouse, and clearly state inside the package what the issue was with the product.

  • Once our warehouse confirms product was indeed defective or damaged in Shipping, a refund will be provided for the value of the defective/damaged product ONLY.
  • We reserve the right to refuse returns that show signs of wear or do not meet ZOJE standards.
  • All colors depicted in photos may be slightly different from actual product.

DELIVERY

  • We are not responsible for packages that are lost or stolen from delivery address.

  • Once DELIVERED is shown on the Shipping carrier website

  • Fault in the delivery address is at the responsibility of the customer.

●Customer can only request a return once the product has reached its destination and has been received marked as DELIVERED, no store credits are made for products that are in transit to be delivered or have not yet been delivered.